Terms of service

One thing decides the order: how recently someone last updated their profile, most recent first. Nothing else moves anyone up or down. Two profiles updated at the same moment are separated by a fixed internal identifier, so the order stays the same when you page through it.

The filters you set, area and the lifestyle answers, decide who appears at all. They do not change the order of whoever is left.

A card can carry a short label such as "area fit" or "lifestyle fit". Those labels compare your answers with the other person's and are there to be read. They carry no weight in the order, and there is no score behind them.

People are left out of your deck for reasons that have nothing to do with ranking: you, anyone you or they have blocked, anyone you have passed, anyone you have already liked, anyone who has turned off being discoverable, and any suspended account.

The default order is newest first, by the date a listing was published. You can switch it to price low to high or price high to low, and that choice is yours and applies only to your own screen.

Your filters, city, price, number of rooms, furnished, pets and available from, decide which listings appear. They do not change the order of the ones that do.

No payment influences where a listing or a person appears, on either surface. There is no paid ranking and no paid boost, and none is planned for launch.

If we ever introduce something that a landlord can pay for that changes a position, we will describe it here, and what it does, before it does anything. The same goes for any change to the parameters above.

Ordering people by payment is a separate question and a harder one, and we have not answered it. Until we do, no tenant and no roommate can pay or earn a better position in anyone's results.

Every fee in these Terms is stated including 21% Dutch VAT (btw), with the amount excluding btw in brackets. A landlord pays the standard fee of €299 incl. 21% btw (€247.11 excl. btw) per placement. The first 20 placements in Utrecht are charged at the founding rate of €99 incl. 21% btw (€81.82 excl. btw); after those, the standard fee applies again, automatically and without extensions. Placements count toward those 20 in the order of their invoice date, and on the same date in the order of their invoice number: the invoice that brings the count to 20 is the last one at the founding rate, and every placement invoiced after it is charged the standard fee.

A placement is the move-in of a tenant who first made contact with you through Vond, in a message thread on Vond, where the move-in falls within 90 days of that first contact. The date of the first message in the thread is the date of first contact. The fee is charged once per placement and does not depend on how long the tenancy lasts.

We invoice the fee after the tenant has moved in. Your own statement that the tenant has moved in is enough for that, and we ask the tenant to confirm the move-in only if you dispute the invoice. There is no subscription, no listing fee and no monthly fee, and nothing is billed in advance. If nobody moves in, you pay nothing. The invoice states the fee including btw, the amount excluding btw, and the btw itself.

You tell us within 14 days of the move-in that a tenant who first made contact with you through Vond has moved in, by email to hello@vond.house. That statement is what we invoice on.

You pay the invoice by bank transfer within 14 days of its date. If you have not paid by then, we send you one reminder, free of charge, which gives you 14 more days from the day after you receive it. Only after that do we charge collection costs, as far as Dutch law allows, and statutory interest.

If you think an invoice is wrong, tell us in writing. If you do so within 14 days of its date, you do not have to pay it while we look into it; a later dispute is handled the same way, but the invoice stays due in the meantime. If you dispute that the tenant moved in, we ask the tenant once to confirm it, and give them 14 days to answer. If they confirm, the invoice stands and you pay it within 14 days of our message saying so. If they do not confirm, or do not answer, we cancel the invoice with a credit note. If you dispute the rate, we answer in writing.

If we correct an invoice, for example because a name or a date was wrong, we cancel it with a credit note and send a new one at the same rate, and the placement keeps its rank among the first 20 placements. If an invoice is cancelled because nobody moved in, it no longer counts toward the first 20 placements, and the next invoice we issue takes its rank. An invoice already issued is never charged at a different rate afterwards.

If you are a consumer (acting outside your trade or profession), EU and Dutch law (Article 6:230o of the Dutch Civil Code) give you a 14-day right of withdrawal on distance contracts, starting the day the contract is concluded. To withdraw, send a clear statement to hello@vond.house within 14 days.

A listing is published only at your express request to start the service. When you publish a listing for the first time, you tick a box that reads: "I ask Vond to start the service now. I understand that once a placement is completed the right of withdrawal no longer applies." The box starts unticked, the listing is not published without it, and we record on the listing that you ticked it and when. By ticking it, you acknowledge that under Article 6:230p of the Dutch Civil Code you lose your right of withdrawal once a placement is completed, because the service is then fully performed. The fee is charged per placement and invoiced after the move-in, so nothing is owed during the withdrawal period unless a placement takes place in it. If you withdraw before a placement is completed, you owe nothing.

Landlords and others who use the Service for purposes related to their trade or profession are not consumers; the statutory 14-day right of withdrawal does not apply to them.

The move from the founding rate to the standard fee after the first 20 placements is part of the fee described above, not a price change. We announce any other change to the fee by email at least 30 days before it takes effect. A change applies to placements that come from an interest a tenant expresses in your listing from the day the change takes effect. A placement that comes from an interest expressed before that day keeps the fee that applied on the day the interest was expressed, for a move-in within the 90 days described above; a later move-in is not a placement. Whether that placement is charged at the founding rate or the standard fee is still decided by its invoice date, as described above. If you do not accept a change, you can close your account before it takes effect; if you keep using the Service after it takes effect, you accept the new fee.